Shipping & Returns
Shipping
Processing Time
Orders are typically processed within 1–2 business days. During high-volume periods—like new collection drops or special promotions—there may be slight delays, but rest assured, we're working hard to get your order on its way.
Delivery Time & Cost
Standard Shipping: Estimated to arrive within 3–7 business days
Shipping costs are based on your order's weight and are calculated at checkout.
Tracking Your Order
Once your order ships, we'll send you a confirmation email with tracking details so you can follow your package every step of the way.
A Note On Delays
While we aim to meet all delivery estimates, unexpected delays can happen due to weather, carrier issues, or other unforeseen events. If you have any concerns, our support team is here to help.
International Orders
If you're ordering from outside the U.S., please be aware that customs duties and taxes may apply. These charges are not included in our shipping fees and are the responsibility of the customer.
Returns
Not the right fit? No worries—we're here to make it right.
If your Casa Roam item isn't quite what you expected, you can return it within 21 days of your purchase date for a full refund.
Return Conditions
Items must be unworn, unwashed, and in original, sellable condition
All original tags must be attached
Sale items marked "Final Sale" are not eligible for return or exchange
Tracking Your Order
Once your order ships, we'll send you a confirmation email with tracking details so you can follow your package every step of the way.
A Note On Delays
While we aim to meet all delivery estimates, unexpected delays can happen due to weather, carrier issues, or other unforeseen events. If you have any concerns, our support team is here to help.
International Orders
If you're ordering from outside the U.S., please be aware that customs duties and taxes may apply. These charges are not included in our shipping fees and are the responsibility of the customer.